"Keller's pre-sales support and information were extremely helpful. She demonstrates superior customer service skills that are rare (but very welcome). She is very service oriented and extremely knowledgeable about the services and support she provides. Keller's explanations and recommendations are very thorough yet easy for a non-technical person to understand. She is indeed a joy to work with and is a valued business partner."

"After interviewing a few vendors, we felt that Keller listened and was open to our input and suggestions. KBH Web Marketing is timely, cost effective and creative. Keller is passionate about her work and strives for complete customer satisfaction."

"Keller Hawthorne created our sorority's website within a month this past year. Her website knowledge and skills are excellent and she works very closely and well with her clients to make sure all their needs are fulfilled. She has continuously updated any information we have come across and always keeps us updated on new ideas. Our sorority will continue to utilize Keller's company throughout the next couple of years!"

"I was pleased with Keller's work and was really impressed with her treatment of my material. Not only have I received many compliments on my site...I've had buddies wanting her to work on pages for their bands! I would highly recommend her professional web design to anyone who asked."

I believe it's crucial to gather feedback from clients in order to better support future clients. I provide my clients with a 6 point scale questionairre with which to evaluate their experience with KBH Web Marketing. Below, you will find the questions asked and the average ratings (1 to 6 stars, 6 being very satisfied) my clients assigned to each.

Timeline & Rate

My project was completed in a timely manner consistent with my own timeline.
I was charged an affordable and fair rate for the services I received.

Quality of Service

The process and execution of my web project was well planned out.
KBH was proactive in identifying my ideas and goals.
KBH aligned her goals properly with my own.
KBH handled challenges during the process effectively.
Issues/challenges were resolved in a timely manner.

Communication

KBH clearly explained the web marketing process to me.
When I had a question, KBH was effective in clarifying information.
I was notified of status updates on a consistent and timely basis.
I was made aware of each step in the web marketing process.
My requests for changes/revisions were handled in a timely manner.
KBH was available when I needed changes/clarification.
It was easy to get in touch with KBH.
It was easy to communicate my needs to KBH.

Quality of End-Product

My website design is consistent with what I had in mind.
My website design is properly focused toward my target market.
I am satisfied with the performance of my website.
I am proud of my website.